Duties of Back Office Operation

The main Role Responsibility is both handling day to day branch operations and also sales of any products available with the Bank.
Sales of the Banks product and services and achievement of individual business targets will ensure
HR Benefits like incentives, increments, promotions and transfers.
Develop and nurture relationship with existing customers, to generate new business from them.
Originate and acquire new leads from existing customers and other sources, to convert into business for the branch, by means of marketing calls and customer visits.
Cross selling of third party products like insurance, to existing customers.
Lead generation for Current and Savings Accounts- CASA to new customers and increase of balance with existing customers.
Lead generation for various loan products like housing loan, Jewel loan, vehicle loan, personal loan etc.
Responsible for timely processing of bank transactions like Account Opening, fund transfer etc.
Reconciliation of branch accounts.
Ensuring timely resolution of customer queries and improving customer relationship through good service.
Efficiently handling all branch operation related tasks.
Follow up and monitoring of advances, including recovery / legal action.
Compliance to the banks rules, internal guidelines, systems and procedures.
Monitor the internal control of the Branch, so as to ensure a healthy overall outlook of the Branch/Bank.
Effectively and efficiently handling any assignment given by the Branch Manager or Management from time to time.
Besides the above, the management at its discretion will assign the additional roles from time to time.

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