The ideal candidate will have substantial exposure to monthly closing processes, service records. They will be organized and approach each issue with an analytical mindset.
Oversee and guide all activities of the Service team.
Coordinate SLA creations. (through Interaction with the business team).
Ensure team follows best practices and maintain service level agreements.
Monitors department issues and client complaints.
Develop problem management and service improvement plans.
Ensure customer/business, client, support, technical parties are represented in the definition and evolution of services.
Offer customer service.
Maintain customer relationships.
3+ years’ of automobile service experience
Contact / Whatsapp ; 7593039000