Duties and responsibilities of Salesforce cx consultant

Provide a consultative approach to all solutions ensuring the customer gets the best available solution. Analyze and challenge Business Process with best practice to drive a better solution.

Challenge technical requirements with experience and best practice to deliver the best solution.

Find solutions to customer requirements through detailed knowledge and system and extensibility capabilities.

Work with the project manager/CX Architect to deliver the very best designs and solutions.

Deliver a world class customer experience through effective relationships with internal and external customers.

Ensure that customer solution are effectively delivered.

Adhere to BPI OnDemand commercial governance in all project activities.

Qualifications and Experience:

A minimum of 2 years Consultancy/Administration Salesforce experience, preferably in a b2b market

Experience of handling more complex projects with multi contacts within an organisation.

General familiarity with CRM & Marketing software, in one of more of the following areas:

Sales Cloud

Service Cloud/Field Service

Experience Cloud/Communities

Marketing Cloud/Pardot

CPQ Cloud

Skills required:

Capacity to manage high stress situations.

Attention to detail.

Good written and spoken English

Ability to multi-task and manage various project elements simultaneously.