Customer Support Executive
Helixo
Job Overview:
We are seeking a dedicated Customer Support Advocate to join our dynamic team. This role is instrumental in ensuring the satisfaction of our customers by providing timely and accurate responses to inquiries, resolving issues effectively, and contributing to overall customer retention.
Responsibilities:
Provide top-notch customer service by responding to customer inquiries via email, phone, and live chat.
Troubleshoot and resolve product issues and concerns expressed by customers.
Document and escalate customer service issues as required.
Assist in improving customer service procedures, policies, and https://ww
w.linkedin.com/redir/invalid-link-page?url=standards%2eWork collaboratively with
other teams to improve the overall customer experience. Provide feed
back on the efficiency of the customer service process. Qualifications:1-2 years of experience in a customer suppo
rt role, preferably in the tech or e-commerce industry.Strong communication skills, with the ability to int
eract professionally and empathetically with customers.Excellent proble
m-solving skills and the ability to think on your feet.Tech-savvy with a good understanding
of e-commerce platforms (Shopify experience is a plus).Ability to
work effectively in a fast-paced, dynamic environment.Exc
eptional attention to detail and organizational skills. A “customer-first” mindset and a passion for creating a positive customer experience. Proficiency in English, both written and spoken. Proficiency in additional languages is a plus. Why Helixo? Work with a te
am that values collaboration, learning, and innovation.Opport
unities for professional growth and career adv
ancement. Competitive remuneration and benefits package. Contribute to building
with the subject line “Customer Support Agent Application – [Your Name]”.