Customer Service Associate (1 to 2 years) – Female

Location : Ravipuram – Cochin

Job Type : Full Time

Working Hours : 9:30AM to 5:30PM

Salary : 15k-25k (Negotiable)

Qualifications

Any Graduation / Post Graduation

Responsibilities

Conducting customer satisfaction surveys to understand what areas of the company’s services need improvements
Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
Curating streamlined email and social media communication mediums for offers, updates and much more
Dealing with customer issues and churning out an easy-to-follow solution
Helping customers choose the right product for their requirements and budget
Handling customer concerns and complaints in a timely manner
Informing customers of upcoming promotions or deals
Establishing a positive rapport with all clients and customers in person or via phone
Forming reports based on customer satisfaction statistics and helping their team to develop new skills
Fixing appointments based on the availability of customers and clients
Interacting with customers to ensure they have a desirable and shareable experience

Preferable

Experience in travel industry will be an added advantage.

WhatsApp : +91 7736994446

Tagged as: Customer Support